Solutions: Services
Following is a brief listing of some of the support services available from
Aurora Networks for which more detailed information is available on our public web site.
Engineering Services
• Network design services
• Product qualification testing
Field Services
• Product training by qualified instructors that maximizes product performance and minimizes maintenance costs
• Installation supervision
• Technical assistance from qualified TAC (Technical Assistance Center) engineers to resolve technical
questions/ problems on the phone and via e-mail
• On-site Field Service support from professional Field Service engineers to resolve equipment problems
Equipment Repair / Replacement
• Repair of equipment via our RMA procedures in a timely and cost-effective manner
• Emergency shipment of advance replacement and loaner parts on an as available basis
Telephone and Email Support
• Customer Service: 408.235.7055
• Email customerservice@aurora.com
• Toll-free in the U.S. and Canada: 888.AURORA6 (888.287.6726)
• Email support@aurora.com
Documentation
Aurora Networks produces a wide variety of technical documents,
many of which have been honored by awards from professional technical publications
societies. While some documents such as technical manuals are made available as hardcopy
for training and similar purposes, most is provisioned as softcopy from the
password-protected customer area.
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