Aurora offers a number of training programs and services to get you up to speed and proficient with operating and maintaining Aurora product and solutions.

Product Training

Maximize Product Performance, While Lowering Maintenance Costs

Aurora offers training to support installation and activation of its equipment, both at its facilities and at the customer site. Training combines classroom and hands-on activities. We provide in-depth product manuals, datasheets and application notes to each trainee to ensure they have the information they need to maintain the network and products on an on-going basis.

Training Videos

Setup and Install Training Videos

Installation Supervision

Ensure Correct Operation and Installation

Proper training can make the difference in ensuring optimal equipment installation and operation. To that end, Aurora offers Installation Supervision during initial equipment installation. Our experienced Training Camp Engineers will supervise, turn-up and align Aurora products on a per diem fee basis (per engineer plus expenses).

Technical Assistance Center

Resolve Technical Questions/Problems Quickly

Aurora offers a Technical Assistance Center (TAC). The TAC is responsible for and has access to all corporate resources to provide a solution to a customer problem. Our mission is to provide a high quality solution to any customer problem. Aurora will not close your service request until you are satisfied that your network is returned to performance levels preceding the problem. If you are dissatisfied with the level of service at any time, then you may escalate your service request.

The TAC is staffed with highly qualified engineers. Customers who have successfully completed Aurora Training Camp and are equipped with proper test equipment and spare parts can leverage the TAC for fast resolution to equipment problems.

For email support, you may send queries to support@aurora.com. Be sure to provide the following information in your communications to help us to respond quickly and accurately to your request:

  • Your name, company and telephone number
  • Date and time of your call
  • Site location, including city, state, province and country
  • Detailed description of the problem
  • Hardware serial number, if applicable
  • Software revision number, if applicable

Aurora's TAC engineers will make every effort to return your call within 30 minutes. If you will not be available, please provide a contact name and number for follow-up activity.

Field Service

On-Site Help From Aurora Professional Field Service Engineers

Aurora's Field Service engineers are available to perform on-site support and repairs on an as-needed basis, when telephone assistance cannot solve issues effectively. On-site service is on a per diem fee basis, per engineer plus expenses. If you need on-site assistance, please contact the TAC.

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