Numerous technical support services are available from Aurora Networks.

Engineering Services

•  Network design services
   

Field Services

•  Product training by qualified instructors that maximizes product
    performance and minimizes maintenance costs

•  Installation supervision

•  Technical assistance from qualified TAC (Technical Assistance
    Center) engineers to resolve technical questions/problems on the
    phone and via email

•  On-site Field Service support from professional Field Service
    engineers to resolve equipment problems
   

Equipment Repair / Replacement

•  Repair of equipment via our RMA procedures in a timely and
    cost-effective manner

•  Emergency shipment of advance replacement and loaner parts on
    an as available basis