Aurora Networks --> Technical Support

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New Customer to Aurora Networks?

The password-protected area of this site provides our customers with access to additional technical documentation (including technical manuals), monitoring and management software, and other support.

Please note that as a matter of policy we do NOT provide access to contractor personnel who are providing services and support to our customers (e.g., MSOs and other cable operators), but rather request that contractors please make requests for needed documentation directly to the organization for which work is being performed.

For anyone else wishing further information about our products and services, we invite you to contact us to discuss your needs.

Personal email addresses are not accepted. Please provide a verifiable company email address.

Customer Password Request

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Please ensure you are familiar with our terms of use and Legal Notices.

For web and login issues, please email webmaster@aurora.com.