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The password-protected area of this site provides our customers with access to additional technical documentation (including technical manuals), monitoring and management software, and other support.

Please note that as a matter of policy we do NOT provide access to contractor personnel who are providing services and support to our customers (e.g., MSOs and other cable operators), but rather request that contractors please make requests for needed documentation directly to the organization for which work is being performed.

Remember, your email address and password cannot contain any spaces. It must be at least 7 characters long with 1 number, and is case-sensitive.


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For web and login issues, please email webmaster@aurora.com.