Overview
Numerous technical support services are available from Aurora Networks.
Detailed information about specific services is available from the navigation links at left.
Engineering Services
• Network design services
Field Services
• Product training by qualified instructors that maximizes product
performance and minimizes maintenance costs
• Installation supervision
• Technical assistance from qualified TAC (Technical Assistance
Center) engineers to resolve technical questions/ problems on the
phone and via e-mail
• On-site Field Service support from professional Field Service
engineers to resolve equipment problems
Equipment Repair / Replacement
• Repair of equipment via our RMA procedures in a timely and
cost-effective manner
• Emergency shipment of advance replacement and loaner parts on
an as available basis
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